Description

About the Company

• Anaxee is India’s Reach Engine, enabling physical scale-up for businesses and social organizations across 500 districts via tech-enabled Digital Runners.
• Recognized as a National Startup Award Winner by the Government of India.
• Featured by Facebook in a documentary; Project Swaraksha was selected for Indian Film Festival Stuttgart 2023.
• Based in Indore, serving Fortune 500 clients across Retail, Climate, Agriculture, and CSR sectors.
• Led by deep-tech founders with 20+ years of experience.
• Backed by external investors and operating at country-scale.

Job Responsibilities

• Manage the IT help desk, including support supervision, hardware/software asset management, and vendor coordination.
• Respond to employee and field executive technical inquiries promptly.
• Handle asset inventory (issue, return, tracking).
• Assist with hardware/software troubleshooting.
• Train field executives on internal mobile apps and software tools for data collection and reporting.
• Collaborate with other departments to onboard and roll out new technologies.
• Send bulk WhatsApp messages and email notifications as needed.
• Maintain documentation and generate periodic performance/support reports.

Requirements

• Minimum 1 year of industry experience in IT support/helpdesk roles.
• A bachelor's degree in Science/Maths background preferred (B.Sc/BCA/B.E.).
• Proven troubleshooting skills across diverse IT environments.
• Strong verbal and written communication skills (calls, chats, email).
• Detail-oriented, organized, and quick learner of new tools/software.
• Experience with mobile app training and remote support is a plus.

Compensation

As per industry standards